Guidelines of Fundamental Ethics and Rules

1. No estate agent shall –

(a) offer or undertake to offer the sale or let of immovable property without a mandate;
(b) accept or undertake to accept to purchase or rent immovable property without a mandate;

(c) unduly influence any person to confer upon that estate agent a mandate;
(d) accept a mandate in a transaction where that estate agent is not qualified or competent;

(e) inform a seller or purchaser of immovable property of a prospective offer to sell or purchase immovable property ,or a landlord or tenant of immovable property of a prospective offer to let or rent unless that offer is –
     (i) In writing; and
     (ii) the agent offers the property and informs the vendor of the offer as mandated;

(f) Knowingly or negligently make a material misrepresentation, in respect of the market or rental value of immovable property, to a vendor or lessor so as to obtain a mandate in respect of that property;

(g) During the course of business use a firm or trading name belonging to different estate agent or that resembles such name so as to deceive, or cause confusion among, the public,

(h) Willfully or negligently:-

   (i)prepare or cause any person to prepare an oral or written false statement;
   (ii) sign any false statement;
   (iii)maintain any false books of accounts and or other records; or
   (iv)Fail to present or cause an employee, agent or a partner to fail to present to a client an offer to sell or acceptance to purchase immovable property received prior to the execution of a contract of sale, unless the client has instructed the  estate agent not to present that offer to sell or acceptance to purchase;

(i) advertise immovable property in respect of which that estate agent is given a mandate to sell or let, at price or renal other than that agreed upon by the estate agent and the seller or lessor of that property;

(j) publish or cause to be published any advertisement which contain misrepresentation or false statements;

(k) affix a notice to immovable property indicating that the property is for sale or rent, or has been sold or let, unless the seller or lessor  has given written consent in the mandate to the estate agent to affix that notice;

(l) amend a provision of any document or agreement duly executed by a client without the consent of that client.

(m) present a competing offer to sell or an acceptance to purchase immovable property to a client in manner that induces a client to accept, an offer to sell or an acceptance to purchase, without due regard to the advantages and disadvantage of that offer or acceptance to the client.

2. An estate agent shall not accept to be appointed as estate agent to the exclusion of any other estate agent unless –

(a) the terms of acceptance of  a mandate or extension of that mandate are in writing, and signed by both the estate agent and the client;

(b) the expiry date of a mandate is recorded in writing;

(c) there is an option to extend a mandate; or

3. Where an estate agents, a power of attorney and a mandate to the exclusion of all other estate agents, the estate agent shall not accept to be conferred with that power of attorney and mandate unless the intention and effect of that power of attorney is contained in the document conferring the mandate.

4. Where a mandate is outside the field or competence of the estate agent, the estate agent shall accept that mandate by disclosing in writing to the client that the estate agent shall be assisted by a competent and qualified agent.

5. Unless the estate agent has disclosed in writing to the client that the estate agent has a conflict of interest with the client, the estate agent shall not accept a mandate from the client.

6. An estate agent shall –

(a) provide the purchaser or lessee of immovable property with all materials facts which are reasonably within the personal knowledge of the estate agent;
disclose to a client the name and terms of a franchise if that estate agent operates under a franchise;

(b) provide a client, in the estate agent’s capacity as estate agent, with information relating to the meaning and legal consequences of the provisions of an agreement prepared by the estate agent;

(c) refer to a client to a legal practitioner, where the estate agent is unable to provide the information prescribed in paragraph (c ); and

(d) duly furnish a client without delay a copy of an agreement in respect of which the estate agent has a mandate.

7. An estate agent carrying on a business of providing estate services as a sole proprietor or in partnership with another estate agent shall be liable in any civil action in respect of any act or thing done or omitted to be done by that estate agent, or by an employee, agent or partner of the estate agent.



Follow us anywhere

Contact Us

Sponsored Adverts

Horizon Properties limited is a real estate company that was registered in 2002 and incorporated in 2005.. Horizon properties limited has strived to reach out and meet customer needs and expectations through the delivery of property services in terms of Sales, Rentals and Management services. The quality and appreciation of our services is reflected in the number of new customers and referrals from our satisfied clients.Currently, Horizon Properties limited is one of the major players on the property market.Management is visionary and has a wealth of knowledge and experience in the Zambian real estate sector. Its urge and commitment to enhance the quality of services to the customers, both internal and external, continues to propel Horizon Properties to greater heights. These ingredients strategically blend to create a potent force on the property market.The sales team is dynamic and always enthusiastic to deliver, handling assignments with the confidence that comes from in-depth market information and knowledge of current market conditions. With constant exposure to training, the motivation that is packed in this team sums up the success formula for Horizon Properties.Horizon Properties is a fully fledged real estate firm offering complete real estate service:·         Commercial Properties·         Houses·         Farms·         Farmland·         Small Holdings·         Plots·         Property Valuation·         Property Management·         Property Investment ConsultancyTo offer personalized real estate services efficiently in terms of rentals, sales, purchases and management of properties with integrity, honesty and diligence through motivated staff to satisfy the needs of our clients.To work through challenges of the local industry to become an icon in property services delivery by mixing our local market knowledge with human and financial resources to create an effective and efficient delivery system in our primaryCore ValuesIntegrity Honesty DiligenceService Delivery StatementIn the quest to deliver satisfactory real estate services to our clients we have committed ourselves in our service delivery and commitment statement by stressing the following:·         Putting our customers interest first in responding to their needs and expectation promptly at all times.·         Make sure that the information given to our clients is accurate to the best of our knowledge.·         Understanding that each customer is valuable and unique in their own needs, and therefore handle each customer with respect and understanding.·         Making sure that honesty is the pillar of all our services in the best interests of our customers.·         Attending to our customer needs promptly within 48hours depending on the complexity of the matter.·         Making sure that a customer does not stay in our offices for more than five minutes unattended to in any circumstances whatsoever.·         Tailoring all our services to our customers’ needs to the best of our ability and expertise.The company has a sound financial base and various assets in Lusaka including Realty House where its Head Office is housed.Horizon Properties has continued to enrich its track record in assignment completion through successful and timely execution of its assignments consistently.Take advantage of our proactive marketing activities which include:·         Newspaper Adverts·         Radio Adverts·         Fliers·         A Dynamic Website·         Canvassing Buyers/Sellers More here:   {relatednews}
Puremarks Technology Limited is a local Zambian company offering world class ICT solutions such as internet and web services. Some of the products and services are listed here below: